Since the first overseas Service Center launched in 2011, OPPO has established more than 2,500 Service Centers in 60+ countries and regions around the world by the end of 2021.
In the Kantar BrandZ Top 50 Chinese Global Brands in 2021, OPPO ranks sixth. OPPO services is accelerating the process of globalization It is understood that OPPO has launched a set of O-elite certification systems to enhance the capability of service personnels and ensure high-quality service experience. If the device needs to be repaired after tests, technicians will try to complete it within an hour, shortening the user's waiting time. On special festivals such as Earth Day, OPPO will also hold special events, so that users can have more opportunities to enjoy benefits like maintenance discounts. They can also participate in the monthly Service Day activities. Now users can enjoy free screen protective films and save on the labour cost no matter when they visit the store. In addition, at the Service Center, Indonesia service team is constantly optimizing user experience, so that customers can truly enjoy OPPO's trustworthy services. The team also offers convenient send-in repair service and multi-platform online consultations. While providing users with guaranteed daily services, they continue to expand online self-service channels and offer innovative and diverse solutions. In December 2021, the OPPO Indonesia service team won five awards such as "The Most Creative & Innovative Service Center" and "Most Valuable Service Center " from five technology media including Indonesia's leading digital media Tabloid Pulsa.Īs awards media reports, in order to meet the increasingly diverse needs of users, OPPO Indonesia service team explores and taps into users' pain points. Obviously, extending the user replacement cycle through higher after-sales service quality is a new competition among major smartphone brands. According to the latest report from Strategy Analytics, an authoritative market research organization, the average replacement cycle of mobile phones by users in the UK is 38 months, that in the United States is 41 months, and the replacement cycle for Chinese users is 28 months. JAKARTA, INDONESIA - Media OutReach - 13 January 2022 - With the rapid development of the mobile Internet, smart phones have become an indispensable tool in modern society.
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